Importance of Communication Skills for CA Aspirants

Importance of Communication Skills for CA Aspirants

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Generally, many people think that a Chartered Accountant (CA) has a cushy, office desk job that can be worked in isolation, hiding behind stacks of paperwork and doesn’t need much communication. This is a huge misconception, especially in today’s rapidly changing, competitive times. CA’s are essential, active members of the business world and if you are a CA aspirant learning at CAPS Nagpur, you will know that good communication skills to be successful and have an edge over others.

Communication is the art of conveying and receiving information, verbally, non-verbally, visually or in written form effectively. As a part of their regular work, CAs have to communicate with several people like employees, peers, clients, government agencies, stakeholders etc. You will have to deliver complex, financial information effectively in a concise and clear manner.

Here are the four main communication methods that you have to use either separately or in combination at your work:

Verbal

CAs often have to interact with clients, stakeholders etc. who are uncomfortable and not too familiar with financial talk. You have to put them at ease and explain financial concepts, including financial jargon to them lucidly so that they are able to understand easily. This will help them to build trust and confidence in you and your expertise and also reduce misunderstandings. Verbal communication can either be through face-to-face physical meetings, telephonic conversations, video-conferencing, speaking to a group etc. Verbal communication could be daunting to many people who can communicate through other means, but who struggle by mumbling or stammering sometimes while speaking to a group or with strangers. This can be overcome effectively through proper training and practice.  

Non-Verbal

More than verbal communication, non-verbal communication plays a huge role in your job. People tend to pick up a lot of cues from your sense of dressing, facial expressions, gestures, mannerisms and other body language. These subtle physical signs can give away a lot of information about the kind of person you are, your confidence, your level of enthusiasm etc. which are hard to fake. This makes a critical difference while dealing with situations like persuading another person to see your viewpoint, important negotiations, closing deals or signing contracts.

Visual

While making reports, such as cash flow statements, balance sheets or income statements, you should make sure that your target audience understands it without requiring much explanation in words. You have to make sure the information in graphs, charts, pictures etc. that you use in reports and statements to explain financial matters are as brief and clear as possible to your audience, including ones who don’t have a strong background in financial studies.

Written

Proposals, plan-of-action strategies, memos, notices, financial reports, emails, texting, messaging through Whatsapp etc. should be thoughtfully written so that there is no misunderstanding or confusion. Without any verbal or non-verbal aid, it becomes difficult for the receiver to understand your emotions or tone of language for the intended message that you send. Hence, it becomes more of a responsibility on your part to communicate using effective words consciously with minimum errors.

A few general, but important communication tips are:

Listen: Communication is not a one-way, but a two-way function. Listen actively to what the other person says without interrupting too often and show interest in their ideas and opinions.

Show adequate confidence: This would mean displaying to the other person that you know what you are doing and that you can handle your tasks.

Display appropriate body language: Shake hands with a firm grip, but not too tightly. Make use of smiles and eye contact to show a friendly and trustworthy disposition.

Proper dressing: Dress as per the requirement of the occasion. Wear neat and clean clothes with colours that are not too garish to show respect for your job and your workplace.

Use visuals wherever required: When you use visual aids such as pictures, charts etc. along with your words to convey your message, you increase the chances of comprehension and better engagement with your audience.

Talk effectively: Do not use verbal abuse and avoid using harsh, angry tones, even in an argument. Maintain your dignity; keep your language receptive and positive. Don’t beat around the bush and keep your talks short and simple to show that you value your time as well as others.

Good communication skills will set you apart from other CA aspirants who are not so proficient in communication skills. It may not be a skill that you are born with, but can definitely develop it to a great extent with some effort and experience. We at our CA coaching institute in Nagpur understand that communication skills can make a big difference in your career growth and can help you hone your skills. So, if you are a CA aspirant looking for the right CA classes in Nagpur, reach out to us today.